Complaints and dispute resolution

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, the customer can contact us at the following addresses:

Errepi sistemi elettrici
ERREPI DI IBBA ROBERTO

Via Perticanelli 38/C
06034 Foligno (PG)
Italy

E-mail: info@errepisistemielettrici.com
Telephone: +39 392 895 9348

Customer Service:
Monday to Friday, from 09:00 to 18:00
Italian Time – CET

2. USEFUL INFORMATION FOR COMPLAINTS

To allow us to quickly manage the request, we recommend indicating:

· first and last name;

· order number;

· e-mail address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT HANDLING

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer can, in applicable cases, turn to an alternative dispute resolution (ADR) body competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.